Refund policy

This policy applies to paid project fees for programming consulting services agreed in writing with SignalPilot Consulting Pte. Ltd. (UEN 201957180T). Singapore law does not provide a general cooling-off period for bespoke services; this policy is designed to be fair under the Consumer Protection (Fair Trading) Act 2003.

The timeframes below are proposed baseline terms pending business confirmation.

Eligibility

Refunds may be requested for fees paid in advance where work described in the statement of work has not yet started, or where we have failed to deliver agreed milestones and cannot remedy within a reasonable cure period.

Timeframe

Written refund requests must be received within seven calendar days of the fee payment date for unused discovery or retainer portions, unless your signed agreement specifies a different window.

Partial refunds and non-refundable items

Fees attributable to completed milestones, delivered documents, or hours already logged are non-refundable. Deposits become non-refundable once kickoff activities listed in the agreement have begun.

Process

Email info@signalpilot.digital with your agreement reference, payment date, and reason. We confirm receipt within three business days and respond with a decision within ten business days where possible.

Method and timing

Approved refunds are returned via the original payment method where feasible, within fourteen business days of approval.

Cancellation and rescheduling

Workshop dates may be rescheduled with at least five business days’ notice without penalty. Late cancellations may forfeit prepaid session fees as stated in your agreement.

Contact

SignalPilot Consulting Pte. Ltd. · UEN 201957180T · +65-6000-1906 · info@signalpilot.digital